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IT Excellence: IT Takes Commitment

IT Operational Excellence How can you be certain that you have a strong base and infrastructure for your organization to succeed?  Do all pieces of your organization fit together?  In this first of the...

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IT Excellence: The Right Management System

In this second article of our IT Operational Excellence series, Bob Anderson discusses the first piece of his puzzle.  The puzzle, comprised of eight components, displays a methodical system in which a...

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IT Operational Excellence: Best Practices

This is part of a continuing series with Bob Anderson, IT Operational Excellence, presented by Anne Grybowski. Do you think the term “best practices” is overused?  If you are nodding your head in...

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IT Operational Excellence: Standard Processes and Process Control

This is part of a continuing series with Bob Anderson, IT Operational Excellence, presented by Anne Grybowski. You can read the entire series here. Imagine a cookbook for operational excellence. That...

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IT Operational Excellence: Metrics – You can’t fix what you can’t measure.

This is part of a continuing series with Bob Anderson, IT Operational Excellence, presented by Anne Grybowski. You can read the entire series here. Let us return to our cookbook example from the...

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IT Operational Excellence: Real Time Data Repository

This is part of a continuing series with Bob Anderson, IT Operational Excellence, presented by Anne Grybowski. You can read the entire series here. In today’s world of technology, we have all come to...

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IT Operational Excellence: Knowledge Management

This is part of a continuing series with Bob Anderson, IT Operational Excellence, presented by Anne Grybowski. In our busy day to day lives, we often omit any activities that do not need immediate...

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IT Operational Excellence: Learning Organization

This is part of a continuing series with Bob Anderson, IT Operational Excellence, presented by Anne Grybowski. If we do not take the time to instill our employees with information necessary to do their...

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IT Operational Excellence: How the Puzzle Fits Together

This is the final part of a continuing series with Bob Anderson, IT Operational Excellence, presented by Anne Grybowski. Bob Anderson suggests that the major take-away from his IT Operational...

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